The Low Income Home Energy Assistance Program (LIHEAP) offers assistance to low-income households to better afford the rising cost of energy through direct financial assistance, energy counseling, outreach, and education. Particular emphasis is placed on serving the elderly, people with disabilities, and low-income individuals in our seven county service area of Christian, Clay, Effingham, Fayette, Montgomery, Moultrie, and Shelby counties in Illinois.

LIHEAP will provide a one-time payment for eligible households to be used for energy bills. The amount of payment is determined by household size, fuel type, and the household's 30-day income. Renters whose utilities are included in their rent can qualify for a one-time cash payment if their rent is greater than 30% of their income. Reconnection assistance may be available if the household is disconnected from an energy source needed for heating and/or a delivered fuel supplier has refused to deliver and the tank contains 25% or less. The program also includes an emergency furnace repair or replacement component for homeowners.

Eligible Ameren customers will be offered the choice of participating in the traditional LIHEAP Program or the new Percentage of Income Payment Plan (PIPP). PIPP is offered from September 1 through December 31 (depending on funding). The purpose of PIPP is to make utility bills more affordable, provide incentives for timely payments, and encourage conservation and energy efficiency. PIPP provides a better way for low- and fixed-income customers to manage their home energy costs. It can help break the cycle of disconnection and reconnection for participating households leading to improved health and safety for them.

Funding for LIHEAP is provided by the US Department of Health and Human Services and by the State of Illinois. It is administered by the Office of Energy Assistance at the Illinois Department of Commerce and Economic Opportunity (DCEO). More information is available at



Income guidelines for program year 2015 are listed below.


Total Number in Household 1 2 3 4 5 6 7 8
Total Household 30 Day Gross Income $1459 $1966 $2474 $2981 $3489 $3996 $4504 $5011


For each additional household member, add $508.

For more information about the LIHEAP Program, contact your local CEFS Outreach Office, Monday through Friday, 8:30am - 4:30pm.

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